Why doesn’t the manufacturer pay for the recovery?

by admin | Oct 1, 2015

None of the manufacturers cover the cost of data recovery. Their warranty only covers the replacement of the physical device. Much like needing “contents insurance” on a house, the insurance company won’t replace your rare paintings in the event of a fire without an...

What if my problem is simple?

by admin | Oct 1, 2015

We assume that you have made all reasonable attempts to gain access to your data. Some of those include trying another cable, another computer, using a friend’s computer or having a local service company look at it. Remember, opening a disk outside a clean room is...

Can a cable be my problem?

by admin | Oct 1, 2015

Cables are rarely the problem. Most USB, Firewire and Lightening cables are interchangeable. We want you to vet any “simple” problems. When in doubt, connect to another computer or have a service company look at your disk. Please make sure they DO NOT OPEN THE DISK....

My disk was just working yesterday. How could it have failed so badly?

by admin | Oct 1, 2015

A disk drive or other device goes through an extensive self-test and micro code loading on startup. Often times a failure is detected during power up that was only briefly detected during the last session. If a disk detects a problem during power up, it fails to...

Can I refrigerate my disk and recover the data myself?

by admin | Oct 1, 2015

Placing a disk drive in a refrigerator or freezer is never a good idea. Since the air inside a disk drive is “equalized” it mimics the ambient surrounding air, and hence it contains moisture that condensates or freezes on the delicate platters. Please be aware of the...